Terms and conditions

General terms and conditions for the use of the Website www.chouchou.no and for the acquisition of products present on it in effect from 1 January 2019.

1. SUBJECTS OF THE GENERAL CONDITIONS
1.1 Products
1.2 Errors, Inaccuracies and Omissions
1.3 Prices
1.4 Rights to Intellectual Property
1.5 Right to Modify the General Terms and Conditions
2. PURCHASE OF PRODUCTS
2.1 Submission of the Order by the Buyer
2.2 Unavailability of a Product/Refusal of an Order
2.3 Payment for the order
2.3.1 Types of Payments Available
2.4 Shipping Fees
2.4.1 For Orders to be Shipped within EU or Norway
2.4.2 For Orders to be Shipped outside of EU or Norway
2.5 Delivery
2.6. Receipt and Confirmation of Products
2.7 Cancellation/Complaints/Returns/Reimbursements
2.7.1 Products Not Received or Delivered Late
2.7.2 Products Not in Compliance with the Product Information Page
2.7.3 Right to Withdrawal
2.7.4 Procedure for the Return of Products

1. SUBJECTS OF THE GENERAL CONDITIONS

CHOU CHOU AS, by means of its Website www.chouchou.no (heretofore referred to as the “Website”) provides various services which allow Users to enter into a relationship with it and to purchase articles of within the fashion and luxury sector (heretofore referred to as the “Products”).
The present general terms and conditions define the ways in which CHOU CHOU allows Users to access and navigate the Website, makes available to them services for the sale of the users’ own Products, or to purchase the Products made available by CHOU CHOU.
Each User is asked to accept the General Terms and Conditions for Sale and all of its contents (heretofore referred to as the “GTCS”) at the moment of personal account creation on the Website. Without the acceptance the GTCS, the User is unable to make use of the services or take advantage of the offers present on the Website.
The User agrees to not reproduce, duplicate, copy, sell, resell or exploit any part of the service, the use of the service, or the access to the service, or any sort of contact made on the Website on which the service is offered without the express written authorization of CHOU CHOU.

1.1 Products


We sell only 100% authentic items.
All products present on our Website, before being put on sale, are checked by our experts, making use of the best, most recent technology.
We have taken every effort to display as accurately as possible any potential colours of and the images of the products which appear on our Website. We cannot guarantee the accuracy of your monitor’s display for any color.
We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic area, or jurisdiction. We may make use of this right on a case by case basis. We reserve the right to limit the number of products or services which we offer. All product descriptions or prices are subject to change at any moment without prior notice, at our exclusive discretion. We reserve the right to interrupt the sale of any product in any moment. The offer of any product or service carried out on this Website is void where prohibited. We do not guarantee the quality of any product, service, information, or other material purchased or obtained will meet your expectations or that eventual errors in the service will be corrected.
All offered products are second-hand, and thus CHOU CHOU does not offer any sort of buyer guarantee.

1.2 Errors, Inaccuracies and Omissions


There may occasionally be information regarding our Website or in the Service which contains typographical errors, inaccuracies or omissions which may pertain to the description of products, prices, promotions, offers, costs of shipping, delivery times and availability. We reserve the right to correct eventual errors, inaccuracies or omissions, to change or update the information or to cancel orders if any information in the Service or on any relating website is inaccurate at any moment without prior notice (even after the shipment of an order). We do not assume any obligation to update, change or clarify the information present in the Service or on any relating website, including, without constraint, information on prices, except when required by the law.

1.3 Prices


Prices can be changed between the currencies NOK, SEK, DKK, GBP and EUR.
If the shipping address is located outside of EU or Norway, during check-out and payment, the prices of our products will not include the duties, VAT and taxes, or customs-related tariffs of your country.
The prices of our products are subject to change without prior notice. We reserve the right to change or interrupt the Service (or any part or content of it) at any moment without prior notice. We will not be responsible to the User or to third-parties for any eventual changes, price variations or suspension or interruption of the Service.

1.4 Rights to Intellectual Property


CHOU CHOU is the owner of the texts, images and content of the Website. They are protected by copyright and other intellectual property rights. No part of the Website may be copied, reproduced, modified, distributed, viewed, posted or transmitted without authorization. All brands, product names, names of companies and logos present on the Website are the express property of their respective owners.

1.5 Right to Modify the Terms and Conditions


CHOU CHOU reserves the right to modify the GTCS without prior notice.
We reserve the right, at our exclusive discretion, to change or replace the present GTCS at any moment. What constitutes a substantial change will be determined at our exclusive discretion.

2. PURCHASE OF PRODUCTS

2.1 Submission of the Order by the Buyer


The Buyer who intends to purchase a Product present on the Website may click on the “Add to basket” button on the selected Product Information page. The Buyer may, in this way, add different products to their Shopping Cart.
The Buyer should also take not that the products may be shipped only within the explicitly indicated areas.

– Buyer with a shipping address in EU or Norway
The Price of all Products made available for purchase on the Website is including VAT, but excluding shipping costs.

– Buyers with a shipping address outside of EU or Norway
If the shipping address is located outside of EU or Norway, during check-out and payment, the prices of our products will not include the duties, VAT and taxes, or customs-related tariffs of your country.
Order includes the conclusion of the contract with CHOU CHOU.
The sale contract of a Product, between the Buyer and CHOU CHOU, is in effect immediately at the moment of the Order’s finalisation and CHOU CHOU will seek to ship the Product to the Buyer. Each item made available for purchase and/or purchased by a buyer remains the property of CHOU CHOU until payment for the good is completed.
CHOU CHOU reserves the right to cancel the sale contract.

2.2 Unavailability of a Product/Refusal of an Order


If, after the confirmation of the Order, the Product ordered by the Buyer, for any reason, should become unavailable, CHOU CHOU will contact the Buyer to cancel the Order and will proceed with the reimbursement of the payment, if it has already been received, which will be completed within thirty (30) days of the date of the cancelation.
CHOU CHOU reserves the right to refuse the Order of any Buyer with whom there may be an in-progress dispute regarding the payment of a previous Order or relating to the Product for which there was a flagrant error in sale Price. In this case, the Buyer will be informed via email of the actions taken by CHOU CHOU, which will proceed with the reimbursement of the Order, if it has already been paid for by the Buyer, which will be completed within thirty (30) days of the date of the cancelation.
In the event that CHOU CHOU suspects any irregularity, it reserves the right to cancel or refuse one or more orders and withhold, in the case of items already paid, all the commissions that are submitted to it. CHOU CHOU does not undertake to warn the irregular buyer of these operations and reserves the right to notify the appropriate law enforcement agencies.

2.3 Payment for the Order


Payment for Orders by the Buyer, including shipping costs, shall be made through one of the secure payment systems offered by CHOU CHOU, as proposed from time to time on the Website.
The general terms of use of the various payment systems may vary from country to country.
CHOU CHOU will confirm the reception and processing of the sums paid to CHOU CHOU by the Buyer via email. This email, as any confirmation of received payment sent to the Buyer, does not constitute an acceptance of the Buyer’s Order.
The Buyer’s personal data pertaining to the order will be processed in accordance with applicable privacy laws.
2.3.1 Types of Payments Available
A) Buyer with a shipping address in Norway
– Direct Bank Transfer*
– Paypal
– Vipps

*The Buyer commits to completing the payment within two (2) days from the conclusion of the order and to send CHOU CHOU a copy of the payment receipt. Should CHOU CHOU not receive the payment within two (2) work days from the day of the Order, the Order shall be canceled.

  • Information for direct bank transfers
    NB Purpose: Put the order number

Account number: 2480.14.70269

B) Buyer with a shipping address in EU or outside of EU
– Debit or Credit Card
– Direct Bank Transfer*
– Paypal

*The Buyer commits to completing the payment within two (2) days from the conclusion of the order and to send CHOU CHOU a copy of the payment receipt. Should CHOU CHOU not receive the payment within two (2) work days from the day of the Order, the Order shall be canceled.

– Information for Bank Transfers
NB Purpose: Put the order number
CHOU CHOU AS
Enga 22
3231 Sandefjord

Bank Details:
SpareBank 1 Midt-Norge
7467 Trondheim
Norway

IBAN: NO4824801470269
BIC/Swift: SPTRNO22

2.4 Shipping Fees


The buyer must provide the following necessary information at the conclusion of the purchase:
* name and last name of the order recipient
* shipping address
* telephone number
* e-mail address
Shipment of the Buyer’s Order will be carried out by the specific courier authorised by CHOU CHOU.
The Buyer bears the Shipping Costs incurred by CHOU CHOU for the shipment of the Product, including shipping fees, insurance, and other eventual fees. The Shipping Costs are calculated based on the destination country and on the volumetric weight. All eventual customs fees are to be paid by the Buyer. International clients are responsible for eventual taxes or additional fees added after the shipment of an article. We do our best to protect our international clients from incurring additional fees, but we cannot guarantee that unforeseen fees will not occur.

2.4.1 For Orders to be Shipped within Norway and Sweden
1. Orders are shipped tracked and insured with a delivery time of 2-14 days.
2. You will receive an email of confirmation from CHOU CHOU as soon as your order is shipped.
3. It might occur that in special cases deliveries take longer than expected but it is our highest effort to send out the parcels as fast as possible.

2.4.2 For Orders to be Shipped outside of Norway and Sweden
1. The Shipping Costs vary in accordance to the destination country and to its volumetric weight. The correct Shipping Costs will be available for view once a Product is placed into the Shopping Cart.
2. Orders are shipped tracked and insured.
3. You will receive an email of confirmation from CHOU CHOU as soon as your order is shipped.
4. You will be able to track and manage the delivery. It might occur that in special cases deliveries take longer than expected but it is our highest effort to send out the parcels as fast as possible.

2.5 Delivery


Ownership of Products and risks. The Products remain the property of CHOU CHOU until the receipt, by CHOU CHOU, of the entire Order cost, including the price of the Product and all additional costs (amongst which are taxes, processing fees, and Shipping Costs). The risks related to the loss of and potential damage to the Product become those of the Buyer the moment in which the Buyer or a third-party specified by them physically acquire the Product. The Buyer will be held responsible for any damage caused to the Product after its receipt.

If the Buyer refuses to accept the delivery or fails to pick up its package at the delivery address, the carrier will be forced to return the Product to CHOU CHOU. In this case, the Buyer will be charged for returning and re-delivering costs. This also applies when Buyers provides incorrect shipping informations.

2.6. Receipt and Confirmation of Products


Upon delivery of the Product by the courier, the Buyer is to verify (or to have the person receiving the Products verify) the apparent condition of the Products at the moment of delivery.
Should there be the presence of an easily noted fault in the Products (damage, missing products, damaged packaging, broken products, etc.), the Buyer or the assigned third-party is required to indicate these faults on the delivery receipt, precisely indicating the number of packages or products missing or damaged and precisely describing the nature of the encountered issue (opened or damaged packaging, missing or damaged products, etc.). The Buyer is required to keep the products in the condition in which they were delivered (that is, with all delivered elements and accessories and with the labels).
Acceptance of an Order with inexplicit reservations regarding the content has no value. In the absence of exact reservations, the Buyer acknowledges having received the Products indicated in the Order in good conditions.
If it is the case that there are damaged Products, the return of these Products must be carried out following the instructions outlined in article 2.7.

2.7 Cancellation/Complaints/Returns/Reimbursement


2.7.1 Products Not Received or Delivered Late
If the ordered Products should not be delivered within thirty (30) days from the date of the Order, the Buyer is required to request that CHOU CHOU complete the shipment within an additional time period of fifteen (15) days. Should this additional time period pass without the delivery of the Order, the Buyer will have the right to cancel the order by sending a request for cancellation to CHOU CHOU within sixty (60) days of the indicated date of delivery. The request for cancellation must be sent to the email address kontakt@chouchou.no
CHOU CHOU shall reimburse the Buyer within thirty (30) calendar days from the effective receipt of the request for cancellation.
In the event of a cancellation, the Buyer will receive a total or partial reimbursement of the amount paid in the same method used by the Buyer for the payment, except in the event that the request for cancellation/reimbursement due to the failed delivery of a part or the entirety of an ordered Product was found to have been sent with fraudulent intent.
In the event that the Buyer does not collect the package, or in the event that the Buyer refuses the package for unclear reasons and the Product(s) should return to CHOU CHOU, CHOU CHOU will take the follow actions:
i) The Buyer is obliged to send, again, with CHOU CHOU, by means of bank transfer, the additional shipping costs incurred for sending the package within ten (10) days of their informing.
ii) In the event that the Buyer should not follow through with the payment for the additional shipping of the Order, CHOU CHOU will retain 50% of the value of the order for warehouse and administrational fees and the items will be put back on sale.
iii) In the event that the buyer complies with the ten-day deadline for payment, CHOU CHOU will return the order to the buyer at his own expense. In this case the return is not accepted.

2.7.2 Products Not in Compliance with the Product Information Page
Should the Buyer receive Products not in compliance with the Product Information Page:
In the event that a Product received by the Buyer should not be in compliance with the Product Information Page, or should violate the present General Terms and Conditions, the Buyer has the right to report the noncompliance to CHOU CHOU to obtain a reimbursement of the price.
The report on the noncompliance of the Product with the description on the Product Information Page and/or the violation of the present General Terms and Conditions entails the obligation of the Buyer to return the Product, in accordance with the procedure outline in article 3.7.4, “Procedure for the Return of Products”.
The Products may not be returned for reasons of noncompliance with the Product Information Page if the Buyer has removed the label applied by CHOU CHOU to the Product during shipping, has used the product or has only slightly varied from the GTCS.

2.7.3 Right to Withdrawal
The Buyer has the right to withdraw from the sale contract within fourteen (14) days. If, at the moment in which the request for withdrawal is received, the order has already been shipped, the right to withdrawal is void.
The Buyer must email kontakt@chouchou.no.

2.7.4 Procedure for the Return of Products

Procedure for the Return of Products in Norway. Any return of Products, where required pursuant to the present document, must be sent to the following address: CHOU CHOU AS, Enga 22, 3231 Sandefjord. CHOU CHOU denies any responsibility in the event of loss or damage to a Product during its transport.

Procedure for the Return of Products in Sweden and the rest of the world. Any return of Products, where required pursuant to the present document, must be sent to the following address: CHOU CHOU AS, c/o Gyllenkrok, Styrmansgatan 53, 11460 Stockholm, Sweden.
CHOU CHOU denies any responsibility in the event of loss or damage to a Product during its transport.

All Products must be returned intact and complete (or rather, with all accessories and elements received with the Products themselves, in the condition in which they were delivered and with the labels attached) and will be closely examined by CHOU CHOU. CHOU CHOU makes use of the most modern technologies to verify the condition of the returned Products. In the event that the Product should not be in the same conditions in which it shipped, the request for return is void.
If it is found that the Product which the Buyer seeks to return was not treated with the appropriate care, CHOU CHOU reserves the right to not accept the return of the Product and to deduct from the amount expected from the Buyer as reimbursement, any sum deemed owed to CHOU CHOU as compensation for the damage caused to the Product, if the damage is confirmed to have been caused after delivery to the Buyer. The Buyer, in addition, is responsible for any decrease in value of the Product due to handling other than that necessary for the maintenance of its condition, characteristics and function of the Product itself, or in the event of deliberate damage to the Product, of an accident owed to the negligence of the Buyer or a third-party, of use of the product not in compliance with the instructions provided by the manufacturer or by CHOU CHOU, or of the modification, or even of a repair performed without the prior agreement of CHOU CHOU.
Any Product returned in a condition for which the cost of repair and cleaning would be too high, in relation to the Price of the Product, unless the Product was received in such a condition by the Buyer, will not be reimbursed and will be kept available to the Buyer for collection at their own risk, or to be shipped back to the Buyer to be paid by the Buyer at their own risk.